Collector

Collector
Leatherhead, Surrey (Hybrid model)

• Competitive salary of up to £28,000, depending on experience
• Collection's incentive plan
• A workplace pension scheme
• Hybrid working, with monthly collaborative days in our Leatherhead headquarters
• 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.5 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Collector to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As a Collector, you will manage a portfolio of accounts to provide excellent customer service via telephone and email to agree repayment plans with customers. Working with both our customers and Partners, you will maximise account resolution whilst building and maintain strong relationships.

You will also:

• Make and receiving telephone calls to deal with account level queries and disputes
• Ensure all accounts follow the correct collections path, with a view to assist customers, partners, and colleagues in the resolution of issues.
• Correspond frequently with partners to ensure productive professional relationships, and to maximise collections
• Correspond with Insolvency Practitioners when dealing with insolvent accounts, ensuring all paperwork is lodged correctly and dividends are maximised.

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Collector, you will need:

• Excellent verbal and written communication skills both internally and externally
• Proactive and self-motivated approach
• Excellent customer service and ability to work with vulnerable customers
• Strong problem solving skills and an eye for detail
• Excellent negotiation skills, taking ownership of work
• Strong team player, collaborating with internal and external stakeholders
• Strong MS Office experience

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.