Trainee Customer Service Advisor
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Position Overview & Specifications
Contact Centre
Location: Town HallSalary: £21,189 to £21,575 per annum
Post Type: Full Time
Contract Type: Permanent
Closing Date: 23.59 hours BST on Thursday 27 April 2023
Reference: COIT04021
Following a review of budget and service delivery within the Contact Centre, we are looking to recruit on a permanent basis Trainee Customer Service Advisor.
The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.
Duties include:
- To deal with members of the public by telephone, correspondence and face to face as required.
- To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs.
- To promote a positive image of the Council working as part of an integrated team
We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team.
Please note that evidence of relevant qualifications need to be seen at interview
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Trainee Customer Service Advisor roles across Preston City Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,189 - £21,575 bracket, including retirement vesting and health parity.
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