Administrator - Insurance & Medical Reports (22 hours per week)
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Position Overview & Specifications
About the Role
Ongar Health Centre has an opportunity for an administrator to join our busy practice support team, on a part-time basis for 22 hours per week (hours to be discussed at interview but to be flexible between the hours of 8:00am – 18:30pm).The main responsibilities of the role include:
- To ensure all requests for Subject Access Requests (SARs) and other requests for medical reports and information are processed accurately and promptly
- Process requests for information i.e. SARs, insurance / solicitors letters and DVLA forms.
- Deal with telephone enquiries from patients and insurance companies with discretion and confidentiality
- Liaise with various companies and health authorities regarding queries and financial matters
- Liaise with management regarding fees
- Contribute to keeping patient information up to date
- Adhere to strict guidelines for General Data Protection Regulations (GDPR)
- Process all other private work forms that require input from a GP
- Take payments from patients and third parties for all private work
About the Candidate
The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis.
Experience of a clinical system is preferred but not essential.
We are looking for the following skills:
- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
- A clear and polite telephone manner
- Respectful of patient confidentiality
- Ability to work well as part of a team and autonomously
About Us
We are a large, busy training practice, serving a patient population of 12,000 and operating from purpose built premises. We use Systmone clinical system and are rated Good with CQC.
If you would like any further information, please contact Vicky McCormick, HR and training administrator at vicky.mccormick@nhs.net.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Administrator - Insurance & Medical Reports (22 hours per week) roles across Primary Care Careers's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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