GP Support Team Member (30 hours per week)

About the Role

A fantastic opportunity has arisen for a GP support team member to join our team on a part time basis for 30 hours per week. The purpose of the role: The post holder will be expected to cover for colleagues’ holidays and sickness, and
will be expected to move between sites during the shift where necessary when requested by the
Team Leader. The post will initially have a primary base but the post holder will be expected to
work across all sites. It is highly probable that the primary base may change due to the evolving
needs of the business. To support the GPs in admin work daily and follow protocols.

The main duties of this role will include:

• Action pathology results (only non-appointment requirements) daily
• 2ww referrals including monitoring patients have received their appointment
• Requests from the teams and patients (to include pathology forms, MSU, X-rays, plus other).
• Organise domiciliary phlebotomy requests
• Respond to queries from patients regarding choice and book paperwork. Provide assistance to

patients and carers regarding booking the appointment

• Respond to urgent requests from GPs relating to a recently scanned document
• Respond to ‘over the counter’/fax receipts for urgent scanning
• Expedite secondary care appointments at the request of the clinical team
• Generate Fit to Work (Med 3) notes according to strict protocols set by GPs
• Respond to requests from the clinical team to contact patients and pass on information
• Monitor Triage lists hourly to ensure GP/MIN requests actioned in a timely manner
• Chaperone duties
• Action requests embedded in secondary care letters e.g. onward referrals, requests for diagnostic

tests

• Liaise with Admin team to process MASH enquiries to ensure that they are completed within the

timescale required

• Liaise with outside agencies e.g. community services, mental health, secondary care, social

services

• Liaise with carers to provide support
• Work with the prescribing team to print off prescriptions at site at predetermined times of the

day, and be responsible for getting them signed by GPs. Also respond to requests from the
prescribing and Patient Support Team for urgent prescriptions to be processed at site

• Work with the secretarial and admin team to print off paperwork at site in order that the patient

can collect at their preferred site Work with the admin and secretarial team to retrieve Lloyd George notes from site and arrange to be couriered to main site. This may involve ‘pp’ letters (signing on behalf of) in the absence of the GP where appropriate

• Respond to queries from patients either directly or via the Patient Support Team
• Ensure that all documentation is prepared ready to be securely couriered to the main branches
• Liaise with Pt Support teams for movement of paperwork by hospital transport where indicated
• Deal with Infectious Disease Notification paperwork
• Deal with Individual funding requests and appeals as discussed with GP
• Any other reasonable tasks as requested by the Team Leader to support the team in providing a continuing quality service for patients
• Identify opportunities for improvement in protocols or communication
• Participation and completion of all Mandatory training (internal and external courses)

About the Candidate

If you are a well organised person who thrives on a busy working environment, where no two days are the same, then we would love to hear from you.

Whilst the following skills and experience are important, we would welcome applications from people who can demonstrate strong transferrable skills:

Experience:

• Working with general public
• Working in general practice
• Good understanding of SystmOne

Skills:

• Intermediate knowledge of MS word
• Good knowledge of clinical terminology
• High standard of written and oral communication
• Clear polite telephone manner
• Time management and ability to work to deadlines
• Problem solving skills
• Ability to perform under pressure
• Self motivated and ability to work on own initiative
• Highly confidential

Desirable:

• Administration or reception experience
• Adaptable and willing to work as a team player
• Understanding of GP workload
• Track record in working in a clinical environment
  

About Us

With nearly 40,000 patients, The De Parys Group (TDPG) is Bedford’s largest GP Practice Partnership. From 6 sites in the Bedford area, the group runs team-based care, meaning that patients receive attention from a regular clinician ensuring continuity, familiarity and autonomy. We have been successful in managing public health initiatives to help improve the lives of the communities that we serve as well as promoting collaboration with neighbouring practices to ensure the best for our patients. We have high QOF achievement and excellent KPIs. We run a range of additional services including minor surgery and anticoagulation service. We are fortunate to have our own dispensaries and are a highly regarded training practice with a strongly held commitment to the development of our staff. There are plans for a new purpose built two-storey complex at Biddenham which will be shared with another local practice. These premises will incorporate training rooms and a minor surgery suite.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.