Patient Co-ordinators - One full-time, one part-time.

About the Role

The Deben Health Group PCN is looking for two new members for our growing patient coordinator team. This is a varied role, with a lot of scope for development, and would interest anyone with an administrative background looking for a new and challenging role within primary care. You will act as an important tool to help coordinate the surgery’s patient case load and the work needed to fulfil the PCN's DES specific contracts. Patient coordinators will be expected to support their linked surgery with tasks relevant to their role and the needs of the surgery. Key Responsibilities

• To assist the doctors, clinical pharmacists and other clinicians in the provision of a high quality service.
• Be the point of liaison for patients and interface with all health and social care professionals keeping everyone informed and updated.
• Organise MDT meetings
• Receive discharge summaries from hospital and complete care calls
• Contacting secondary care to chase referrals
• Working closely with care homes and completing patient personalised support care plans

This job description is not exhaustive and may be adjusted from time to time.
Training
Candidates should expect to be enrolled with the Personalised Care Institute and undertake both mandatory and on the job training. The PCN will support and encourage post holders to undertake any training, seminars or workshops which are relevant to the role. These include (but not limited to):

• Making Every Contact Count training
• Personalised Care Institute training platform
• Group consult training
• Personalised Care Support Plan for care coordinators
• Domestic Abuse Champion training
• E-Learning for healthcare
• Access to Future NHS Collaboration Platform

Travel between Rendlesham Surgery and Framfield House Surgery (Woodbridge) is expected.

About the Candidate

It is desirable that candidates have worked in primary or secondary care, are adaptable in their working approach, have experience of talking to patients or have worked in a customer facing environment and can demonstrate solid administrative and organisational skills. An understanding of SystmOne is desirable, but not essential, as training will be provided for the right candidate(s). If you have sound administrative or coordination experience and are looking to develop your career, we would love to hear from you. The patient coordinator team is a positive, friendly and welcoming group of individuals.

About Us

The Deben Health Group PCN is made up of four practices within Suffolk providing a positive patient experience for our joint population of approx. 40,000.

Our practices are based in:

Wickham Market Medical Centre (Wickham Market & Rendlesham)
The Peninsula Practice (Alderton, Aldeburgh, Orford)
Little St John’s Surgery (Woodbridge)
Framfield House Surgery (Woodbridge)

The successful candidate would join our Team of Patient Coordinators, Mental Health Practitioners, Pharmacy Technicians, Clinical Pharmacists, Data Administrators, Trainee Nursing Associates and First Contact Physiotherapists.

For an informal chat please call Sarah Lawrance (Team Lead) on 07930 256292

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.