Receptionist (18- 24 hours per week)
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Position Overview & Specifications
About the Role
North Chelmsford Healthcare Centre is looking for confident person to navigate patients to the most appropriate appointment with the most suitable clinician.
The role will involve dealing with patients’ queries on the telephone, by email and in person, processing prescription requests, arranging home visits, scanning documents, chaperoning, and processing card and cash payments from patients. This is an interesting and important front-facing role within the surgery. BLS training will be provided. Full training will also be given on SystmOne (patient record system).
Shifts are as follows:
Monday 14.00 to 20.00
Thursday 08.00-14.00
Friday 14.00-20.00
We do have available an additional shift of Wednesday 14.00-20.00 if someone wishes to have 24 hours.
The advert might close early if enough applicants have applied. Please apply early to avoid disappointment
About the Candidate
The ideal candidates will:
- Have an excellent telephone manner.
- Have a caring nature and be able to show empathy to our patients.
- Be able to demonstrate good team working.
- Have a positive ‘can-do’ attitude.
- Be able to pick up processes and information quickly and put these into action.
- Be computer literate and be able touch type.
- Be fully flexible to cover annual leave and short notice sick leave.
About Us
North Chelmsford Healthcare Centre is a growing practice with a list size of over 13,000 covering the whole of Chelmsford and some parts of Witham and Maldon.We are a training practice and have an excellent multi-disciplinary team, including practice staff and PCN staff.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Receptionist (18- 24 hours per week) roles across Primary Care Careers's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £15 - £15 bracket, including retirement vesting and health parity.
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