Walk in Centre Weekend Receptionist
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Position Overview & Specifications
About the Role
Putnoe Medical Centre is looking for an enthusiastic, highly motivated individual who is able to work as part of a team and be flexible. The ideal candidate will be positive and friendly with excellent customer service skills. The role requires you to provide customer service face to face.You will need to work well within the team, and be able to use your own initiative.
This role is for Saturdays and Sundays 9.5 hours per week working alternate shifts.
Week 1: Saturday 7.45am - 1.00pm Sunday 1.00pm - 5.00pm
Week 2: Saturday 1.00pm - 5.00pm Sunday 7.45am - 1.00pm.
Main duties:
- Provide weekend Reception cover for the Walk in Centre.
- Support all clinical and Admin staff with general tasks as requested.
- Independently greet patients via the intercom, triaging the patient in order to identify those with Cov-19 symptoms. These patients require further triaging to assess urgency and appropriacy and to determine where the patient should wait
- Monitor patient queues, dealing with patient queries, collection of blood forms, urine samples, private letters, deliveries, couriers etc. You will be required to deal with frustrated and angry patients in a calm, empathetic and courteous manner.
- Opening up the surgery – you will be responsible for de-activating the alarm, un-locking the main doors and follow check-list of duties in the morning
- Closing down the surgery, locking main doors/windows, ensuring side doors are closed, switching off computers/fans/heaters, changing door names, emptying shredding bins and tidying reception waiting area in preparation for the next day.
- To work in accordance of written protocols
About the Candidate
You will have the following skills/ experience- Excellent customer service skills
- Excellent verbal and written communication skills
- Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
- An understanding, acceptance and adherence to the need for strict patient confidentiality.
- Good time management
- Able to demonstrate compassion, empathy and understanding.
- Able to work as part of a multi-skilled team
- Able to remain calm under pressure
- Able to work in a constantly changing environment
- Able to work on own initiative and without direct supervision
- Polite, friendly and articulate manner
About Us
We are a GP practice and Walk in Centre located in Bedford with 16500 registered patients. We are a large Practice with enthusiastic friendly staff in our team.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Walk in Centre Weekend Receptionist roles across Primary Care Careers's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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