Group Operations Manager

GROUP OPERATIONS MANAGER

Providence Hospitality is a modern, rapidly growing management company currently managing 12 Hotels across the UK with our Head Office being situated in Bath.

As a Group Operations Manager, you will be responsible for the management of the overall operations of the various hotels that we manage by overseeing operational activities.

About your responsibilities:

• Co-ordinate and oversee the various hotel’s operations by maintaining consistent communication with the General Managers.
• Ensure all operations are carried out in an appropriate, cost-effective way, ensuring that guest experiences are maintained.
• Perform financial forecasts / objectives by preparing the annual budgets, scheduling expenditure, analyzing variances, and initiating corrective actions.
• Anticipate and track operational risks and provide strategic solutions.
• Analyse and improve operational management systems, processes, and best practices.
• Ensure hotels processes remain legally compliant.
• Formulate strategic and operational objectives.
• Examine financial data and use them to improve profitability.
• Achieve personal and team related goal setting KPI’s.
• Perform quality controls and monitor KPIs.
• Actively find ways to increase quality of guest & team service alike.
• Actively promote company culture that encourages top performance and high morale.
• Collaborate with the General Managers and Directors to determine the short and long-term goals.
• Remain up to date regarding industry regulations and trends.

Essential skills required to do this role:

• Ability to be proactive and manage time effectively across multiple sites.
• Knowledge of organizational effectiveness and operations management
• Highly focused, have excellent communication and interpersonal skills.
• Excellent critical thinking and problem-solving skills
• Be motivated and professional in appearance and presentation.
• Drive to achieve results.
• Proficient in MS Office, Excel etc.

Qualifications & Experience:

• Degree in Business, Operations Management, or related field desired, however years of experience would be taken into consideration.
• Three or more years of proven success as Operations Manager or similar role
• Experience with budgets, wage cost control and efficiency & P&L's and forecasting is required.

All about your benefits:

• 30 days holiday including 8 bank holidays.
• Hospitality rewards membership
• Private medical insurance
• Complimentary Hotel Stays; benefits across the portfolio & F&B & Spa
• Local Discounts
• Flexible work environment
• Company Pension
• Annual Company Conference
• HIT Training courses