Customer Care Assistant

Puddle Ducks teaches children, from birth to 10 years, to swim independently, beautifully and confidently, and to love and respect the water. We teach essential life skills and water safety to over 20,000 babies, toddlers, pre-school and primary school children across the UK, every week.

Due to a growing business we’re recruiting a part-time Customer Care Assistant to join our friendly team!

Customer Care is foremost in this role, we strive to ensure that our customers feel welcome and looked after during every step of their Puddle Ducks journey.

This is an amazing opportunity to be part of an exciting, friendly and dynamic organisation and still have time with your family!

Main responsibilities include:

· To take responsibility for incoming and outgoing customer communication managing it efficiently and effectively

· Go the "extra mile" to give new/potential customers a great experience and a positive first impression of the business

· Follow up on non-attendance to identify issues and demonstrate customer care.

· Managing our customer database

· Proactively follow up with customers who leave Puddle Ducks to gather feedback, identify issues and report solutions to management

Key skills required:

· A personable and friendly telephone manner

· Excellent written and verbal communication skills

· Organised & customer service focused

· Sales experience (no cold calling required in the role)

· A problem solver and a good listener

· Attention to detail

· Team player and passionate about what they do

Being a self-starter is essential as you will be responsible for working autonomously.

This role is initially for 10 hours per week over 3 days including Monday with potential to increase hours as the business grows further.

We offer flexible working which includes some home working so a suitable home office environment is essential.

CLOSING DATE: 26th February

Job Types: Part-time, Permanent
Part-time hours: 10 per week

Salary: £9.75 per hour

Benefits:

• Company pension
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: Hybrid remote in YORK

Application deadline: 26/02/2023
Expected start date: 06/03/2023