Quality Assurance Analyst - Hybrid Working
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Within this role you would be responsible for assessing Quality Assurance for Customer Support Specialists (CSS) and Senior Customer Support Specialists (SCSS) to support Guardian’s Customer Service proposition to achieve the target business outcomes, including:
- Ensuring Guardian’s Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market
- Determine whether assessment processes and systems meet and operate according to quality requirements.
- Analyse CSS/SCSS capabilities and potential in the context of their objectives and other requirements.
- Provide CSS/SCSS with feedback, advice and support to help them maintain and improve their quality
If you'd like to find out more about this role and its requirements please click here.
We hope to hear from you soon!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Investment & Asset Management
Based on transatlantic hiring benchmarks for Quality Assurance Analyst - Hybrid Working roles across Punter Southall Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Investment & Asset Management.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,998 - £52,174 bracket, including retirement vesting and health parity.
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