Waitress / Waiter
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Position Overview & Specifications
Pay - Full Time - Permanent - Front of House Team
£9.00 - £10.50 Per Hour, In Line with Minimum Wage, Plus Tips.
- Sensible Hours - We nearly always finish before 11pm.
- 28 days annual leave
- Equal share of gratuities for all team members
- 50% Team discount when dining with friends and family up to a table of 4
- Free meal on shift
- Tea/Coffee/Soft Drinks on shift
- In role training and career development
- Excellent Mental Health Support
- Team Wellness and Social Events
Would you like to join the team at the Number 1 Ranked Italian Restaurant in Newcastle?
The family at Punto Italian Kitchen are delighted to offer an exciting career opportunity, withour Front of House Team, for an enthusiastic individual who has a passion for excellent food and equally, a 5 Star approach to customer service.
About us
Punto Italian Kitchen is a modern casual hospitality business situated in the Heart of Heaton with the goal of bringing people together in an experience of Italian Hospitality.
We make our own products, from handmade fresh pasta and hand-stretched wood-fired 72 hour-aged sourdough pizza, right through to desserts, gelato and sorbetto, and other delicious modern and classic Italian Dishes.
Our approach to hospitality is a little different, we value uniqueness and individuality while maintaining brand standards and ultimately understand that our industry needs to change for the better; we aim to lead this change by example.
If you want to see more about our approach to hospitality, check out the blog post on our website: “We’re not in the 90s anymore, this is modern hospitality” as featured in Northern Insight Magazine – June 2022
Our work environment includes:
- Food on Shift
- Growth opportunities
- A lively working environment
- Great discounts
- Great tips
The Role - Front Of House Team
Reporting to the manager on shift, you will help look after our customers and delivery the 5 Star service Punto Italian Kitchen has become known for.
Specific responsibilities will include although will not be limited to:
- Greeting & Seating Customer, and Taking Orders
- Preparing & Serving Drinks
- Serving Food from our Kitchen & Pizzeria Section
- Checking back with customers
- Following brand guidelines on customer service and satisfaction
- Ensuring customers have the best experience
- Carrying out start of shift and end of shift clean downs
- Stocking fridges and bar area
- Follow any reasonable requests given by the management team
Requirements - Front of House Team
- Demonstrable experience in the restaurant industry - preferably within casual dining and food service (not including fast food or bar only work).
- Passionate about good quality food and taking pride in what we do as a team
- Drive for delivering excellent customer service and an outstanding customer experience
- A keen eye for attention to detail
- Good interpersonal communication skills
The Package/Benefits
- £9.00 - £10.50 Per Hour, In Line with Minimum Wage, Plus Tips.
- 28 days annual leave (Pro-Rata)
- Equal share of gratuities for all team members
- 50% Team discount when dining with friends and family up to a table of 4
- Free meal on shift
- Tea/Coffee/Soft Drinks on shift
- In role training and career development
- Excellent Mental Health Support
- Team Wellness and Social Events
You will be employed on a permanent contract working a minimum of 40 to 45 hours per week.
Due to the nature of the industry, evening and weekend working will be required and over bank holidays, although we endeavour to ensure all team members have the opportunity to have at least one weekend off per month.
Job Types: Full-time, Permanent
Salary: £9.00-£11.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This is a full time position, Not Part Time. Can you confirm you are looking for a full time role of 40-45 hours per week?
Experience:
- RESTAURANT (Not Including Bar): 1 year (required)
Work Location: In person
Expected start date: 01/05/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Waitress / Waiter roles across Punto Italian Kitchen Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £11 bracket, including retirement vesting and health parity.
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