Customer Service Advisor
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Position Overview & Specifications
Location: Heathrow, Greater London
Salary: From £25,415 + bonus
Hours: Monday to Friday - 8.00am-5.30pm or 9.00am to 6.30pm - 1 Saturday out of every 4 - Saturday hours are 8.00am-5.00pm
Full Time and Permanent
AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR
Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan’ and support continuous process improvement. You’ll demonstrate our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
Our client is looking for an experienced Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information.
You will have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background they are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.
Key Responsibilities:
- Drive the standard in customer care with the diverse customer base
- Manage the relationship between customer and dealership.
- Manage the service process effectively.
- Go beyond process in delivering exceptional customer service.
- Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.
- Administrative experience.
- Excellent communication and customer service skills with experience handling complaints.
- Evidence of customer facing administrative experience.
- Experience in a selling/customer service environment.
- Able to handle sensitive and confidential information.
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Pybus Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,415 - £25,415 bracket, including retirement vesting and health parity.
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