Student Services Advisor (Contact Centre)

Vacancy details

Talent pool

Operations - HE - Operational Services

Title

Student Services Advisor (Contact Centre)

Contract type

Fixed-term Contract

Job advert

Student Services Advisor (Contact Centre) Hybrid role – London Contract role until end of June 2023, high chance to convert to permanent role
About QA: QA is the UK’s leading tech training and talent solutions organisation. We provide a comprehensive suite of services to help individuals and companies be winners in the digital revolution. Our unique combination of world-class digital and live skills development capabilities with proven workplace outcomes put us in a strong position to help close the global digital skills gap. We're actively breaking down the current landscape of learning and establishing a better one - you can make a difference with us and help transform lives by joining our Learning Revolution.
About the Position: As a member of the new QAHE Contact Centre Team, the Student Operational Specialist (Contact Centre) will provide friendly advice, guidance and other information about student finance related queries. The post holder will be part of a small team that would be the first point of contact for all students and escalated to queries to the student income department.

• 
  Need to multi-task, prioritise and manage time effectively to meet targets (KPI’s) and deadlines.
• Provide first line finance support for student using the QAHE’s Connex telephony system and other management system.
• Resolve requests and enquiries first time and within a pre-defined time limit before escalating.
• Log and track enquiries and requests received over the telephone, through the QAHE’s management tool system
• Assist with training & knowledge development for other staff members
• Liaise with finance staff members regarding all student finance enquiries

About You:

• 
  Good communication and customer service skills
• Ability to learn quickly, resolve problems & exercise initiative
• Good interpersonal and organisational skills; good team player
• Ability to communicate effectively and clearly to staff and students, in writing and verbally (being clear & concise)
• Strong service attitude builds rapport & lasting customer relationship, strives for efficiency & effectiveness

What We'll Do For You!

You may have noticed we’ve not stated the salary for this position. We’re currently working on creating more transparent salary bands across QA, so rest assured, our salaries are competitive and will be discussed as part of the recruitment process. We’re offering you; 27 days holiday plus ability to purchase 5 more days, 3 days a year fully paid training, 2 days a year paid charity volunteering, Medicash (healthcare moneyback scheme), casual dress code and more.As market leader in training, we know a few things about learning & development. You’ll have access to our bespoke development programmes as well as a clear progression structure to fulfil your potential.
At QA, we celebrate our diversity and have won numerous awards that demonstrate our commitment to our inclusive culture. We want everyone to feel part of QA, so have created several welcoming networks that you can join, and we’ll set you up with a buddy to help get you settled in from day one. #LI-CS1 #LI-Hybrid #LifeAtQA
A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email crystal.shih@qa.com
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Vacancy location

Location

London, London, London (Middlesex Street)

Job Description

Attachment

4974 Student Service Advisor.pdf (195 Kb)

General information

Reference

1000004974