Customer Experience Advisor-Correspondence

Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power Of You.

About the Role

We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect. What’s more, they can tell that we enjoy doing it. Do you have the responsiveness, empathy, commitment, and desire to give back the best customer experience you’ve ever had? If you do, please apply for this role! This role can either be based fully at our head offices on the Olympic Park in Stratford, London or a hybrid office/home role.

As a Customer Experience Advisor, you can be the driving force behind the world's most meaningful customer experiences, helping our customers create personalised interactions. We simplify the connections between people and what matters.

The role:

You’ll provide first level support for all customers via telephone, email and live chat. You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more. You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done. We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.

What you bring:

• The level of care and anticipation of needs we give requires an enthusiastic nature, imagination, and genuine respect for people. We’re dedicated to providing the level of customer service that attracts, maintains, and wins loyalty and recommendations. If you possess these qualities, you’ll shine here!

• You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.

• You’re excellent on the phone, personable and confident in talking to customers

• You demonstrate creative problem-solving approach

• You’re organised, and can manage multiple, simultaneous assignments

• You’re self-motivated with the ability to work under pressure and to challenging deadlines

About us:

Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. We help organizations deliver exceptional experiences by focusing on our key solutions: Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions.
For more information about Quadient, visit quadient.com

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

About Quadient

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.