Duty Manager
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Position Overview & Specifications
Duty Manager
Located in the charming village of Hawkshead close to Windermere and the Lake District Fells, the Queens Head boasts everything you would expect from a charming 17th Century building. Our menu is packed with Cumbrian classics – ideal for guests enjoying a trip to the Lakes, staying in one of our 13 beautiful bedrooms or visiting the local area.
Our Duty Managers act in a supporting role to the General Manager and Assistant Manager at all times and cover for them in their absence. The successful candidate will be responsible for assisting in the day to day running of the Bar, Kitchen and Rooms to ensure the smooth running of the business. You will be professional, friendly and have excellent interpersonal skills.
This is the first step on the Management ladder and you will benefit from excellent training and development to assist you in your future career progression to Assistant Manager and General Manager level.
Our successful manager must be hands on and lead by example demonstrating the ability to motivate and lead a team. You will have the willingness to ‘role your sleeves up’ and muck in - no job is too small, especially during busy service periods when it's all hands-on deck.
You will have a passion for fresh quality food and a sound knowledge of real ales. With an enthusiastic and vibrant personality. You will be organised and have an extraordinary attention detail, as well as a real passion for delivering personal, fantastic and memorable service to our guests.
Keeping up to date with licensing legislation and taking legal responsibility for the premises, along with ensuring all health and safety requirements are maintained is essential. Experience in managing Best Practice operations and Cellar Management is also a must.
There is huge potential for progression within our ambitious and expanding company for the right candidate. Join the Individual Inns family today – we’ve got lots to offer you…
· A competitive rate of pay and share of card tips
· A 25% discount on food drink and accommodation in our managed pub estate and 50% off food during shifts
· Flexible hours, 27 days annual leave and access to a pension
· Ongoing training, development and career progression
· Access to wellbeing and mental health management programmes
Staff accommodation available upon request
This is a great opportunity to be part of Individual Inns and an ideal place to take your career as a Duty Manager to another level. If this sounds like you and you are looking for an exciting and new opportunity, then please email us your CV!
Job Types: Full-time, Permanent
Salary: £26,000.00 per year
Benefits:
- Discounted or free food
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Ambleside: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Duty Manager roles across QUEENS HEAD INN & RESTAURANT's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,000 - £26,000 bracket, including retirement vesting and health parity.
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