Customer Experience Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer Experience Assistant
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we’re looking for a Customer Experience Assistant great communication skills to help us provide first class end to end customer experience.
Could that be you? If helping people gets you out of bed in the morning, and solving customer queries puts a smile on your face then we would love to find out more about you.
Here’s why you’ll love this role…
- Delivery of customer focused service, driving through the principle of exceptional customer experience in all customer interactions
- Take ownership for every customer interaction through personal responsibility to see it through to a resolution
- Use your natural people skills to remain customer focused
- Manage escalated enquiries and complaints to maximize customer retention
- Support increase of customer satisfaction results and customer recommendations and reviews
- Delivery against key customer performance indicators to ensure customer interactions are managed to the required standards in a timely manner
Here’s why you’ll be great in this role…
- Organised, high attention to detail and good time management
- Excellent people and communication skills
- Confident and resilient
- Experience in customer facing roles, if you have done that in the telecommunications industry then even better!
This is a full time role, based at our Willerby office. But we’re all about making sure our people can do what they do best whilst balancing busy lives, hobbies, kids, cats and cross stitch. So if you’ve got ideas about flexible working, let us know.
We have been busy updating our benefits as we grow. So now we have up to 5 additional days of a year – 2 days for charity work, a day off if you get married or move house and you get your birthday off!
Please note: Unfortunately, we can’t offer visa sponsorship.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Cable, Internet & Telephone Providers
Based on transatlantic hiring benchmarks for Customer Experience Assistant roles across Quickline Communications's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Cable, Internet & Telephone Providers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,472 - £25,000 bracket, including retirement vesting and health parity.
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