Customer Renewals Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About The Role
Do you know how to deliver an exceptional customer experience? Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Renewals Advisor to our existing members.
Base salary of £23,690 for a 35-hour working week, with an OTE of up to £28,416!
As a Customer Renewals Advisor operating in our call centre, you’ll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You’ll be an expert on the features and benefits of RAC Breakdown Cover, and you’ll have the customer service skills to keep them onboard.
This is a full-time, permanent role. Shift requirements will fall within our opening hours of Monday – Friday 08.00 – 19.00, Saturday and Sunday 09.00 – 17.00
Benefits and rewards:
- FREE Ultimate breakdown cover for you and your household worth up to £500
- FREE on-site parking
- Overtime opportunities to boost your earnings
- Flexible benefits you can tailor to suit you
- Free European Breakdown cover including 7 days car hire to continue your journey
- Amazing employee benefits including additional discounts on big brands, hotel stays and days out
- Life insurance, performance rewards, and pension
- Up to 31 days’ of annual leave including bank holidays, plus family leave entitlement.
What you’ll be doing:
- Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members
- Effectively engage with members who are renewing their membership with us
- Reviewing their Customer memberships and promoting our differences versus competitors
- Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities.
- Recording member data and requests in an accurate manner using RAC systems
To be the best, we want the best. We’re looking for Customer Renewal Advisors who:
- Enjoy talking to customers
- Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience to over 2 million customers.
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.
What can we offer in return?
- Bonus scheme with additional earning potential up to 20% OTE monthly
- Competitive rewards package
- Flexible shifts and working hour patterns
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
Together we are all #OrangeHeroes. Be a part of our journey!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Membership Organisations
Based on transatlantic hiring benchmarks for Customer Renewals Advisor roles across RAC's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Membership Organisations.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,690 - £23,690 bracket, including retirement vesting and health parity.
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