Customer Resolution Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
About The Role
RAC has an exciting opportunity within our Customer Solution Team for full time Customer Resolution Advisors. These positions will be based at our Bescot Head Office on a 6 Month Fixed Term Contract.
This is a Customer service and customer focused role; it will require the successful candidate to manage challenging situations over the phone while providing an outstanding customer experience. Candidates from a Contact Centre / Call Centre background tend to have successful skillsets for this position.
Salary is from £22,500 to £25,500 + Bonus!
Shifts across Monday-Sunday between 6am and Midnight - 35 Hours per week
Key Accountabilities...
- Outbound contact with all customers following a breakdown incident and where necessary, provide progress updates to corporate support managers using appropriate resources and technology
- To respond to all incoming calls from Patrols and customers
- Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be proactively managed through to satisfactory completion.
- Develop positive and value based relationships with all colleagues within special ops, taking responsibility for own actions, supporting others’ decisions and assisting Roadside Services in the delivery of inspirational customer service.
- Effectively and promptly communicate with internal and external contacts to ensure a high level of communication to deliver the best outcome for the customer
- Manage performance adherence through constant monitoring and incident management
- Contribute to defined individual and team performance targets, which achieve profitability, growth and service excellence.
We are looking for a self-starter that motivated to succeed and provide an outstanding customer experience. There will be KPIs to achieve, so you must show confidence and resilience to hit your targets.
Benefits and rewards:
- FREE Ultimate breakdown cover for you and your household worth up to £500
- FREE on-site parking
- Flexible benefits you can tailor to suit you
- Free European Breakdown cover including 7 days car hire to continue your journey
- Amazing employee benefits including additional discounts on big brands, hotel stays and days out
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Membership Organisations
Based on transatlantic hiring benchmarks for Customer Resolution Advisor roles across RAC's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Membership Organisations.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,500 - £25,500 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying Membership Organisations openings directly to your inbox.
