Senior Digital Product Manager: Breakdown

About The Role

We are looking for an experienced Senior Product Manager who can work independently, take ownership and deliver great digital experiences for our 13 million personal and business members.

Role purpose:

Every day, thousands of people turn to the RAC for breakdown assistance. Increasingly they turn to our app or website to report their breakdown, and we strive to make this experience as simple, safe and effective for them as possible.

Improving this experience in a way that works for our customers and our business is a key strategic priority for the RAC. We are looking for a product leader to bring this to life with a program of high impact enhancements.

What you will do:

• Own the Digital Breakdown product vision and strategy and its execution: evaluating and prioritise multiple possible opportunities in order to achieve ambitious strategic goals and KPIs.
• Develop detailed requirements, working closely with a range of stakeholders, to deliver the product roadmap, including commercial and group stakeholders and delivery teams.
  
• Work with a cross-functional team (product designers, engineers, data analysts) to deliver high impact new features and enhancements.
• Post launch evaluation of all activity against our objectives, and optimisation based on usage and insight.
  
• Line manage2 - 3 Product Managers/ Owners: enabling them to do the best work of their careers.
• Leading the product work across multiple squad to take a lead role across the agile team, ensure products are delivered on time and the product features meet customer and business needs
  
• Communicate and collaborate with key stakeholders across the RAC to leverage the expertise within the organisation and ensure alignment between business and product strategies.
• Stay abreast of key trends in digital and keep ahead of the industry and what our competitors are doing

About You

Skills / Knowledge / Experience

• Experience of delivering high impact digital products in in a fast paced, commercially focused organisation is essential. Even better: you have worked at the coal face of a digital transformation and relished the challenge.
  
• Experience of owning a complex experience (a whole app; website; or large feature set) the product lifecycle – from ideas and discovery through to prioritisation, definition, delivery and post launch evaluation.
  
• Sound decision making skills – especially when dealing with incomplete or ambiguous data.
  
• Track record of defining and delivering great customer and commercial outcomes – and adept at balancing the two.
  
• Good product sense: leveraging data, insights, empathy and good judgement to understand our customer needs and how they can best be fulfilled.

About Us

The RAC is on a journey to revolutionise the way we provide our differentiated range of driving services to our 13m personal and business members, so we’re looking for problem-solvers and passionate engineers to build digital products with cutting-edge technology.
In partnership with our new shareholder Silver Lake, the global leader in tech investing which has unparalleled technology expertise, we’re executing an organisation-wide digital transformation focusing on adoption of modern tech and tools, customer-led product development and data-driven decision-making. This opportunity may involve working on an app with millions of users, an ecomm platform that processes tens of millions of revenue per year, or technology that supports our patrols to attend 2.3m call-outs each year.