IT Support Assistant
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Position Overview & Specifications
This is an exciting opportunity to join our small IT team who manage the technology behind the scenes, ranging from 100+ computers, all the users, critical servers and much more. Ragdale Hall Spa is a family business, with family values. To our guests we are a highly regarded spa resort, but it is brought to life by an incredible team of people delivering amazing guest experiences in a fantastic environment brimming with innovative facilities. We are looking for an enthusiastic, forward-thinking individual to join the team. Reporting to the IT Manager, the successful applicant will help assist in the day-to-day duties of the IT department, offering IT support to colleagues across all departments, and assisting in ongoing projects and routine tasks. Good all-round IT skills are required to perform this role, as there are a lot of varying systems in place across the site. Ability to work on your own and in a team, using your own initiative to solve problems is advantageous. Key activities include
- Providing IT support to colleagues.
- Liaising with 3rd party companies for support and ongoing projects.
- Maintaining and monitoring systems.
- Auditing and asset management.
- Installation and configuration of new equipment and software.
- Researching and recommending beneficial changes.
- Planning and documentation
- Ensuring a high level of IT security is maintained across the company
- Educated to GCSE level or equivalent in English and Maths.
- Relevant work experience or qualification(s) in IT.
- Highly motivated and able to work on own initiative and in a team.
- Excellent problem-solving skills.
- Experience with Windows based operating systems.
- Experience with physical hardware (networking and computers).
- Experience with Office 365 applications (Word, Excel, Outlook).
- Genuine interest in the field of IT and willingness to learn.
- Maintain a high level of IT Security.
- Programming skills (desirable)
- Experience with Active Directory and GPO's (desirable)
- Experience in building computers (desirable)
- Experience in Linux, Android and Apple systems (desirable)
- Up to £1200 per year in tips (full-time equivalent)
- Free meals on duty
- Free parking on site with discounted electric car charging
- Free transport from Melton Mowbray and Asfordby
- Use of gymnasium, exercise classes and areas of the Spa
- Discounts in all retail outlets at Ragdale
- Discounts on beauty treatments, meals in our Dining Room and other food and drinks
- Discounts for you, your family and friends to visit (T&C apply)
- There is lots more - for more information, please see our website
Vacancy ID : 006902
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for IT Support Assistant roles across Ragdale Hall Spa's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £22,500 bracket, including retirement vesting and health parity.
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