23N/TSTT - Technical Support Administrator

The role involves but is not limited to, the following:

• Maintenance and upkeep of our inhouse database.
• Responding to customer enquiries via email and telephone in a timely fashion
• The provision of information and assistance in the promotion and development of our bespoke products.
• Administrative duties involved in the forecasting and production of RIQAS programmes.
• Provide effective communication with customers, distributors, and other business staff in relation to product changes or other information.
• Other administrative duties, as required.

The Candidate:
Essential:

• Computer literacy essential, proficient in Microsoft packages
• Ability to input and record data accurately and efficiently.
• Excellent organisational skills with an eye for detail and the ability to prioritise work in a logical fashion.
• Excellent verbal and written communication skills.
• Able to demonstrate a high level of motivation.
• Ability to act on your own initiative, as well as part of a team.
• High standard of general education, or at least 2 years work experience in a customer service role.

Desirable (but not essential):

• Background in Biological Science.
• Previous experience in a technical/customer support role.

About Randox:

An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike. Through the enormous effort and commitment of its staff Randox is currently operating at a capacity of 180,000 COVID-19 samples per day, making it the most productive laboratory in the UK and Ireland and amongst the very largest in Europe.

Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.

Randox Laboratories Limited is an Equal Opportunities Employer.