Call Centre Agent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Location: Norwich
Salary: £18,000 - £45,000 per annum
A fantastic opportunity is available for a Customer Service Executive / Appointment Maker / Call Centre Agent to join our client. Based in Norwich, the successful candidate will earn an hourly rate plus generous commission, with OTE of £18,000 – £45,000, working up to 4 days a week.
When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. The company has an ethos of promoting from within, so there will be opportunities readily available for the successful Customer Service Advisor to progress to areas such as Team Leader and Senior Floor Leader given the right attitude.
As an Appointment Maker / Call Centre Agent your main responsibilities will include but are not limited to:
- Making outbound calls
- Processing customers applications and converting to appointments/leads
- Building rapport with customers
- Updating the CRM system
- Meeting KPI’s
- WARM CALLS ONLY
To become part of the team as a Customer Service Advisor the candidate must be driven and enthusiastic. The company are looking for someone who relishes problem solving and ensuring customers get the best service possible.
In addition, the following key skills are essential:
- Excellent verbal and written communication skills
- Great Telephone manner
- Confident and ambitious
Benefits:
- OTE up to 45k
- Pension Scheme
- 22.8 days holiday
- 4 day working week
Working Hours: Up to 33 Hours. 9AM – 6:15PM. 4 days per week. Monday – Thursday.
Job Types: Full-time, Permanent
Salary: £18,000.00-£45,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Hellesdon: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: WM123
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Call Centre Agent roles across RecruitmentJunky's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,000 - £45,000 bracket, including retirement vesting and health parity.
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