Customer Advisor - Southampton
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
At Red Funnel, Customer Service is our passion and Safety is our priority.
We currently have an exciting opportunity to join our team as a Permanent Customer Advisor in our Southampton Red Jet Terminal on a 10 hour per week contract.
These roles are ideally suited to someone who is enthusiastic, energetic and able to give superb levels of customer services. You will be someone who loves being able to help others, and thrives in a customer facing environment. You will also be keen to take on a range of responsibilities, with a positive attitude and willingness to get stuck in!
As we are a 24/7 business, the working hours in this role can vary over 7 days a week. It is key that your schedule will allow you to support these hours. This is a great opportunity for anyone looking for a fast paced, fun and outgoing role. There is chance for career opportunity, as well as other great benefits, including a company travel scheme.
We are looking for you to:
- Have experience in Customer Service.
- Have an awareness of Health and Safety.
- Be computer literate.
- Able to work flexible hours.
Benefits include:
- Free foot travel/subsidised vehicle travel on our ferries: Great for heading to the island, relaxing on the beach and exploring the scenery.
- 75% off South West Trains : Gig in London that you can’t miss? Don’t sweat it! We’ve got you covered with a great staff discount on train travel.
- Perkz: Offers and savings on loads of household names.
- Free Car parking during work: Southampton side.
Job Types: Part-time, Permanent
Salary: £10.75 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free or subsidised travel
- On-site parking
- Referral programme
- Store discount
Schedule:
- 10 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Travel Agencies
Based on transatlantic hiring benchmarks for Customer Advisor - Southampton roles across Red Funnel Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Travel Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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