Passenger Service Lead Agent
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are looking for an experienced Passenger Service Lead Agent professional who is passionate about aviation to join our team at LGW Airport
Fresh ideas, new ways of working, thinking outside the box and embracing change is what we are looking for, if you think this is you apply today and work for a company who cares about its employees and it customers.
Responsibilities
- Reporting daily into the Passenger Service Duty Officer
- Allocation of agents to the check in area and boarding gates for Red Handling customers
- Overseeing and supervising the check in areas
- Being the point of contact on the day for any issues/ queries for Red Handling customers
- Responsible for monitoring flight closures and gate closures
- Ensuring all Service level agreements are met and maintained on the day
- Responsible for monitoring of ancillary revenue at check in and at the gate
- Working alongside the duty team to assist any shortfalls in the team
- Flexibility with your rostered shift pattern and coverage
- Having the ability to work in a team and on your own
Job Type: Full-time
Salary: £12.50-£13.00 per hour
Ability to commute/relocate:
- London / Gatwick Airport, RH6 0NP: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Supervisory/ Lead Agent: 1 year (required)
- aviation: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 17/02/2023
Reference ID: Lead Agent LGW
Expected start date: 13/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Passenger Service Lead Agent roles across Red Handling UK's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £13 - £13 bracket, including retirement vesting and health parity.
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