Junior Technical Support (EMM Services)
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Position Overview & Specifications
Junior Technical Support (EMM Services)
Renovotec is the UK's fastest-growing barcode scanning and rugged mobile computer supplier supplying technology to all sectors of industry - Logistics, Automotive, Food, Ports, Construction, etc. throughout the world. Customers include Coca-Cola, Eddie Stobart, Morrison's, Jaguar Landrover, AO.com, and JD Sports amongst many others.
Due to a period of extended growth, we are currently recruiting for a Junior EMM Services Support Technician to join our specialist EMM (Enterprise Mobility Management) Technical Team. Training will be provided through a combination of self-paced learning, instructor led workshops and on the job learning, leading to industry recognised certification.
Based from our Newton le Willows office, you will be required to troubleshoot mobility and EMM related issues utilising a range of EMM solutions, provide best practice advice, and carry out deployments (updates) to device estates ranging from 10 to 10,000 devices through Renovotec’s change control processes.
Ultimately, you will need to be a team player with an excellent attention to detail.
Role and responsibilities
- Phone, Email and Web Based issue handling (technical support)
- Device support and management across Android, Windows, iOS and Linux using various EMM solutions
- Software configuration, debugging and investigation
- Lead technical investigations and drive resolutions where necessary with 3rd party providers
- Attend and lead customer change review calls
- Carry out deployments/changes in line with Renovotec change control
- Monitoring and Maintenance of Windows Server 2016 and 2019 (Physical and Virtual)
- Produce support and customer documentation
- Work with multiple departments both internally and externally to ensure the delivery of high-quality projects on time and in full
Role Requirements
Professional
· Minimum 1 years’ customer facing support experience in a technical environment
· Customer-service oriented with a problem-solving attitude
· Excellent attention to detail
· Excellent written and verbal communications skills
· Organisational and time-management skills
· Decision-making skills
Technical
Although training will be provided, knowledge/experience with any of the following would be advantageous:
· EMM Solutions such as:
§ SOTI MobiControl
§ Ivanti Avalanche
§ Microsoft InTune
§ 42 Gears SureMDM
§ Samsung Knox Suite
· Mobile Operating Systems such as:
§ Android
§ Windows Desktop (Windows 10 and 11)
§ Windows Mobile/CE
§ Apple (iOS & MAC)
· Barcode Scanning and Symbology
· Windows Server (2012, 2016, 2019)
· Microsoft MSSQL
· Virtualisation (VMWare Cloud Director)
· Telnet Applications and Configuration
· Wireless and Networking
· Printer Management
· JavaScript
Job Types: Full-time, Permanent
Salary: Up to £24,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- Technical support: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 29/05/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Junior Technical Support (EMM Services) roles across Renovotec Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £24,000 bracket, including retirement vesting and health parity.
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