Customer Service Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Established in 1966 we are one of Colchester's oldest established family-owned vehicle repair and service centres. We undertake many services for private, Insurance, and general fleet partners.
We pride ourselves on creating a friendly team-based working environment which is proven by our very low turnover of staff.
Full in-house training will be undertaken on the successful applicant.
Job Description:
- Producing estimates for customers and work providers.
- Closely communicating with the workshop.
- Communicating and providing customers, and work provider with vehicle repair updates.
- Ordering parts from suppliers.
- Upselling to current and new customers.
The job requires the following skills:
- Good general keyboard skills
- Professional team working attitude
- Friendly and professional telephone manner
- E-mail / general writing skills
- To be able to work under pressure
- Ability to work in a team environment
Job Type: Full-time
Salary: Up to £12.50 per hour
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: admin2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Richardsons's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £13 - £13 bracket, including retirement vesting and health parity.
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