Customer Service Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
No direct experience needed!
New career for 2023?
At Ricochet we are a young and diverse sales and marketing company, who specialise in bringing the best customer service and tailored campaigns to our client.
Whether you are looking for something new, or to expand on the skills which you already have, Ricochet caters to you with full training and close mentoring with many opportunities to progress.
We are looking to expand our team with ambitious and confident individuals, who are looking to push themselves and the people around them to deliver an unmatched service to the companies which we work with!
What we provide:
- One to one mentoring
- Weekly pay with bonus incentives
- A fun and energetic work environment
- Weekly social events and team building
- Travel opportunities both national and worldwide – most recently a trip to Dubai!
What you need to provide:
- A strong work ethic
- Confidence speaking to customers
- Motivation to be the best you can be
- A positive mindset
- Willingness to progress
Day to day responsibilities:
- Building rapport with customers
- Bringing a professional service to clients
- Display a problem-solving mentality
- Ability to work well within a team setting
- Demonstrating strong communication skills
No experience is needed - just the willingness to learn and the drive to develop.
If you feel like this is you then don’t hesitate to apply today!
Job Types: Full-time, Part-time
Part-time hours: 25 per week
Salary: £19,000.00-£24,000.00 per year
Benefits:
- Company events
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Manchester, M3 2NH: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Ricochet NW's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,000 - £24,000 bracket, including retirement vesting and health parity.
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