Direct Dispatch
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job Title: Direct Dispatch Co-Ordinator
Positions: Full Time
Department: Sales
Reports to: Direct Dispatch Sales Manager
Location: Sutton House, Berry Hill Road, Stoke-on-Trent ST4 2NL
We have a fantastic career opportunity to join our Direct Sales Team at RKW, Europe’s leading distributor and manufacturer of small domestic appliances and housewares products. Part of the Sutton Venture Group, RKW was established in 1989 and has grown from strength to strength. We have ambitious growth plans and seek an ambitious candidate to help us continue to succeed and help us achieve our vision for the future.
Responsibilities and Duties
- Order Processing
- Taking ownership of designated accounts working independently
- Product set up
- Arranging returns/credits and replacements
- Setting up and monitoring pricing
- Dealing with general customer queries via telephone and email
- Using customer portals for downloading orders and managing stock
- Liaising with internal departments and account managers
- General day to day housekeeping of accounts
- Supporting other members of the team to cover holidays/absences and to achieve deadlines
About you
- Have previous administrative experience
- Have excellent communication and customer service skills
- A keen eye for details
- Have excellent computer skills (knowledge of Microsoft office & excel are desirable)
- Be able to take ownership of their own workload
- Have time management skills
- Be able to work on own initiative and as part of a team.
- Be flexible and eager to learn
Company Benefits
- 33 days' annual leave
- Free parking on all sites
- Complimentary drinks
- Canteen facilities which include vending machines supplying hot beverages
- Mobile Sandwich Van
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Annual bonus scheme
Come and join us to celebrate 30 years of business –
If you feel you have the right background and experience to carry out this busy role, we look forward to hearing from you, please apply now!
*Notice to agencies. R K Wholesale Limited (the Company) will not accept unsolicited resumes from agencies, search firms, or independent agents for this available role. Resumes submitted without authorisation and valid signed agreement in place will become the sole property of the Company. Therefore, no fee will be payable should a candidate be hired as a result of an unsolicited agency, search firm or independent agent's referral. *
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your Salary expectations?
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Consumer Product Manufacturing
Based on transatlantic hiring benchmarks for Direct Dispatch roles across RKW Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Consumer Product Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £22,000 bracket, including retirement vesting and health parity.
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