Customer Service Advisor (Part-time)
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Robert Heath Heating One of the UK’s Leading Social Housing Gas Contractors has an opportunity for a motivated individual to join our Customer Service Team (Home based) . As a customer service advisor, your role will be dealing with incoming calls for repairs & servicing of heating systems for customers in the social & supported housing sector.
The Role Since 1979 we have been leaders in delivering excellent Customer Service to our clients and their residents, putting them at the heart of everything we do. As one of our Customer Service advisors you will be keen to resolve faults over the phone or arrange appointments for one of engineers to call, whilst giving excellent customer service.
The Person We are looking for a good communicator with a pleasant telephone manner, able to be empathetic to our customer needs whilst still delivering a contracted service level. Applicants will be competent in the use of current IT software & systems.
Applicants will need:
A private home broadband connection, preferably hi-speed Fibre, we cannot accept applicants using a shared connection or public network.
Applicants must be based in the UK
You will be working from home on a 4 on 4 off shift pattern, Weekdays a 5 hour shift between 16:00-21:00 Weekends a 7.5 Hour shift between 08:00 - 21:00.
Laptop and Headset provided.
The Rewards
We offer a competitive salary £9,888.00
20 days paid annual leave
Overtime opportunities.
Job Types: Part-time, Permanent
Job Type: Part-time
Part-time hours: 20 per week
Salary: £10,917.40 per year
Benefits:
- Work from home
Work Location: Remote
Reference ID: 4X4 OOH AGENT
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Machinery Manufacturing
Based on transatlantic hiring benchmarks for Customer Service Advisor (Part-time) roles across Robert Heath Heating Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Machinery Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10,917 - £10,917 bracket, including retirement vesting and health parity.
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