Customer Service Advisor

We’re a tenant and employee co-owned mutual housing society, so whichever service you’re a part of at RBH, you’ll see that our teams share a common goal – people succeeding together to offer great services and places to live and work.

We have SMART working arrangements at RBH. This enables colleagues to work at flexible locations including other RBH premises, home, and suitable venues. Please note that this role will be changing to Hub based during 2023.

Our Customer Service Advisors provide customers with their first impression of our society, so it’s vital that you’re someone who can build instant rapport with our customers. We are looking for people who are instantly likeable, you’ll be friendly, confident, and able to think on your feet, and you'll consistently deliver an exceptional service.

Our Customer Service Advisors know one thing for certain - every call will be different! Dealing with enquiries ranging from general information about RBH to specific questions about repairs, rents and payments, looking for a new home, planned maintenance and neighbourhood enquiries - you'll be a good listener, answer efficiently to achieve 1st contact resolution, or direct customers to the right team.

Our people at RBH support each other in tight-knit teams, we each contribute to our unique society. Like them, you'll need to be results-driven whilst taking a genuine interest in each customer.

Whilst we see career progression as a success, due to the amount of training needed to carry out this role, there will be a requirement to commit to remaining in this post for a period of 12 months before applying for further roles at RBH.

Further details of the Customer Service Advisor role is outlined in the Job Profile.

As an RBH employee, you will receive a range of fantastic benefits, including: -

• SMART working arrangements
• We pay a £6 a week cash allowance to anyone who is working 80% or more on average at home
• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement
• Ability to purchase up to an additional 5 days leave per year
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
• Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues
• Plus, many more

Closing date for applications: 07/04/2023

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!

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