Team Member
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Position Overview & Specifications
We are looking for individuals with an interest in the Leisure Industry/leisure pursuits (especially climbing) to work as flexible, Team Members.
You will assist with the day to day running of a customer-focused indoor leisure facility, under the direction of the Centre Management Team. You will be trained to work across our Café, Arena and Reception areas, as well as assisting in the running of parties and group bookings. A flexible approach to working is therefore of importance.
This is an opportunity to be part of the team establishing a new exciting concept in indoor leisure in retail and high footfall environments. Rock Up combines a fun and challenging climbing experience with soft play and a high-quality café serving home cooked food. Rock Up is a destination for the whole family. You will be responsible for ensuring that all business operations are effective with the purpose of producing value for the company.
We are looking for:
Experience gained in the leisure/outdoor industry.
Prepared to work in and learn all aspects of the business.
Exceptional customer service and engagement skills.
The ability to increase sales.
Ability to follow and apply the company operational systems, processes and policies.
Good IT skills
An outgoing and enthusiastic personality and a positive attitude.
Excellent communication skills.
Previous climbing experience and qualifications desirable but not essential.
Must be able to work well within a team.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Team Member roles across Rock Up's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £16,800 - £20,047 bracket, including retirement vesting and health parity.
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