Team Member - Front of House
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Position Overview & Specifications
This role is ideal for someone who is looking for hours on a casual basis - extra holiday cover is always available!
Roko Health Club York is looking for a new Front of House Team member to join the Roko Family! If you’re passionate about giving great customer service, then this role could be for you!
Start: Asap
Roko Health Clubs are a privately owned group operating 5 full service clubs in a sector we call ‘premium affordable’. Our large scale established clubs have great facilities for our members and we hold our prices at a level that makes it truly compelling value for our customers.
To really make the clubs come to life we need a dedicated team who share our vision to passionately support and inspire our members to live a more active, healthy & fulfilling life for longer.
Roko York is a family friendly premium health club, with an endless list of cutting edge facilities at affordable price.
We are looking for a motivated, friendly and enthusiastic Front of house team member to join the team at Roko’s premium club in York.
Your role will involve:
Meeting and greeting all members and prospective members to the club
Selling retail products
Taking bookings over the phone and in person
Taking and recording member queries and feedback
Taking cash and card payments and completing till reconciliations
Ensuring your working area is clean and tidy at all times
Welcoming customers and ensuring all requests are fulfilled
Providing great customer service
Take pride in your personal appearance and the club lounge environment keeping it clean and tidy at all times
Have a complete understanding of the Club Lounge food menu and beverages to assist with any member queries and to upsell relevant products
Maintain Food Safety standards at all times
Prepare food and drink to set standards including barista coffee standards
Key attributes are:
Excellent interpersonal and customer service skills
Good telephone skills and enjoy face to face sales contact
Organised and professional with ability to cope under pressure
So if you’re looking to join a company where you can make a difference and reach your true potential then come and talk to us!
Job Type: Part-time
Part-time hours: 10 per week
Salary: £9.50 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Gym membership
Schedule:
- Day shift
- Holidays
- Overtime
- Weekend availability
Experience:
- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: FOH1
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Team Member - Front of House roles across ROKO Health Club's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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