Duty Manager (Maternity Cover)
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Room2 live, grow & experience. Be the happiest version of you at work. Room2 designs creative, cool, design-led spaces for inquisitive explorers that enjoy feeling at home, away from home. However, it is 'you' that creates the community to bring the space and feeling to life.
‘Day in the life’
- Create ‘can’t wait to return’ experiences for our guests
- Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
- Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
- Being the ‘in the know’ person for guests queries & questions
- Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
- Taking payments and balancing the books at the end of the day
- Be initiative led when dealing with challenging situations or guest complaints
- Confident working alone and being a happy, positive influence when working as part of a team
- Supporting your management team in all aspects of the day to day operation
- Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process
What you'll require:
- Service focused attitude and huge passion for creating world class experiences
- Experience in customer service role
- Confidence to act on initiative and make considered decisions
- Cool, calm & collected communication skills
- Demonstrable sales skills
- An eye for pedantic detail
- Competent & confident IT skills for relevant property management software systems & Microsoft office
- Excellent English speaking & writing skills (extra languages are a bonus
Time & Place
You’ll work 40 hours per week based at room2 Southampton however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.
Job Types: Full-time, Fixed term contract
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
Supplemental pay types:
- Loyalty bonus
- Performance bonus
Ability to commute/relocate:
- Southampton SO14 3BP: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Duty Manager (Maternity Cover) roles across room2's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £29,000 bracket, including retirement vesting and health parity.
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