Customer Assistants - Morley - Amusement Arcade
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Position Overview & Specifications
Day Shift Customer Service Assistant - Royal Amusements - Morley, Leeds
The Position:
Our Customer Service Assistants are responsible for meeting, greeting, and providing customers with an exceptional level of service. You will be on hand to help by answering questions and demonstrating new machine products. Full Training and Staff Uniform will be provided.
Hours, Days, and Shifts:
Day shift staff required. Permanent Contract of 30+ hours per week
Your Duties:
As one of our Customer Service Assistants, your day-to-day activities will involve:
- Handling cash and giving change
- Providing food and beverages to customers
- Promoting offers, events, and other bonuses in store
- Maintaining the appearance of the store
- Checking the ID of customers who look 25 and under
The Candidate:
We are looking for someone who is friendly, outgoing and able to take on a challenge. You will have a professional, customer-focused approach and a can-do attitude.
The ideal candidate would:
- Deliver excellent customer service at all times
- Create a welcoming and friendly environment for all customers
- Follow guidance and procedures
- Be well presented & professional at all times
The Company:
Royal Amusements is part of the Royal group of Gaming Centers and Bookmakers and is a renowned and established provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for customers to enjoy the experience.
We are a fast-paced, 7 days a week business and as such the ideal candidate will need to be flexible and adaptable.
Only successful applicants will be contacted. The advert will be held upon receipt of a sufficient number of applicants.
Salary: Minimum Wage
Experience:
- Customer Service: 1 year (Preferred)
Job Types: Full-time, Permanent
Salary: From £10.50 per hour
Benefits:
- Flexitime
Flexible Language Requirement:
- English not required
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Every weekend
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
Usual Covid precautions
Work Location: In person
Expected start date: 22/05/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Assistants - Morley - Amusement Arcade roles across Royal Amusements's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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