Assistant Aftersales Manager - Toyota Bradford

RRG Group

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About RRG Group*

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Demonstrate our core values- Passionate, Professional and Fair.
Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.
Thanks to solid and secure backing and investment; the Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won’t stand still and the business will continue to grow, develop and expand. There are always exciting times ahead for RRG!

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Benefits of working at RRG Group*

24 days holiday including Bank Holidays rising with length of service up to 30 days. Workplace Pension Scheme. After successful completion of 6 months’ probation period, you will be eligible to go into our Employee Car Scheme (Toyota / Lexus / Skoda). Fantastic future career opportunities as expected from a large and progressive Company. Wellbeing support. Great team spirit, charity events and the flexibility to get involved in various fundraising events.

• Opportunity at RRG *Toyota, Bradford – Assistant Aftersales Manager

A fantastic opportunity has arisen for a professional Assistant Aftersales Manager at our busy RRG Toyota Bradford dealership, part of the highly successful RRG Group. This is a challenging role in a busy environment and would suit a proven Assistant Aftersales Manager or Senior Service Advisor who has the ability to make an immediate and sustainable impact as well as motivate and coach staff. The successful candidate will thrive on achieving demanding targets and be capable of leading and developing an already established team to surpass their own objectives. You will also have a passion for delivering the highest levels of customer service and the personality to develop and maintain long-term customer relationships.

This is an exciting opportunity for an exceptional candidate with the drive to succeed, to join our team at an extremely exciting time and grown fast within a well-established and respected company. An excellent remuneration package is on offer for the right candidate plus benefits as expected of a large organisation including ongoing development.

Customer Orientation: You are focused on providing excellent service to customers and meeting their needs. You enjoy listening and engaging with other people, often demonstrated by being interested in helping them achieve their goals.
Creates an excellent but bespoke customer experience. Identifies and anticipates customer’s expectations and needs to ensure their journey is exceptional. Assures that customer issues are resolved, owning the issue until it is resolved and focuses on customer satisfaction. Communicates clearly, eloquently and finds the right balance between talking and listening.

Stress Tolerance: You are able to cope with high levels of stress; remaining composed in emotionally charged situations and remaining calm in a crisis, but when given you accept critical feedback positively.

Prioritises information and works in a structured and efficient manner, even under pressure and in stressful situations. Thrives in a high-pressured and sometimes stressful environment.

Drive and Motivation: You are motivated by challenging, quantifiable targets. Ambitious and focused on delivering clearly defined objectives, you draw satisfaction from achieving your goals and delivering excellent customer experience. Adapts quickly to unknown situations, is flexible, self-reflective, and willingly improves his/her own skills and competence. Shows an openness to change, innovates processes, and strives for new ideas.

Competitive salary and bonus

Job Type: Full-time