Customer Service Advisor

The Opportunity

Customer Service Advisor: Full Time – Permanent

Location: Manchester

Shift: Monday – Friday 9am – 5pm with potential for overtime in busy periods.

Training: Initial training will be conducted in the Manchester office (Hours will be Monday - Friday 9am – 5pm whilst in training.) Once training is competed you will be working from home and in the office on a hybrid basis.

RSA. You may have heard of us. We’re the UK’s oldest insurer with products including Motor, Home and Pet insurance. Still not ringing any bells? Ok, how about some of the leading brand names we support and partner with – MORE TH>N, John Lewis, Nationwide, Saga and Virgin Money?

A pretty impressive list growing fast. Supported by the fact that we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers. We’ll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content.

A little about what we’re looking for: We’re on the lookout for Customer Service Advisors based at our Manchester site. An excellent opportunity if you fancy a new challenge in your claims handling career or even if you’re just starting out.

What we are looking for

So, what can you bring to the party? Well, a few things would help:

• Passionate about delivering great customer service. You’re the first point of contact with our customer when they need help.

• Provide solutions efficiently and professionally, and with empathy.

• You’ll relish chatting to people and building excellent relationships by phone or email. Good communications skills, excellent time management and computer literacy are preferred.

• Previous customer service is preferred.

• Following successful completion of your induction you will work in a blended environment of office and at home.

What’s in it for you?

It’s an excellent role with a great team atmosphere and some rather smart benefits, as at RSA we don’t just do more for our customers. We pride ourselves in looking after our people too.

• Performance related bonus payments equivalent of up to 7% of your annual salary

• 25 days’ holiday + 8 public holidays plus the opportunity to buy more or sell back to increase pay

• Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%

• Life Cover 10 times base salary

• Access to our We Care service providing support services including 24/7 access to UK GP

• You’ll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more.

The Role

As a Customer Service Advisor, you will be responsible for the efficient & effective settlement of our customers insurance claims. You will build & grow relationships with our brokers, being their dedicated contact within the Commercial Property Claims team.

You will work both individually, and as part of a team, to deliver high standards of customer service. This also include looking at innovative ways to improve existing processes to benefit our customers & ourselves alike.

• You will be an engaged, vibrant individual who has a passion for customer service with a proactive approach to managing & organising your caseload

• You will start your training on acknowledging and accepting new claims and will work towards a claim handling licence of up to £20,000. When handling claims you will ensure reserves are accurately set & maintained throughout the life cycle of each claim

• In return, you will receive a strong salary & first class benefits package. Opportunities to progress & develop your skills further will be available throughout your career with RSA.

About Us

A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.

RSA takes pride in being accessible to all. We welcome applications regardless of gender, age, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.

If you require flexibility in when, where, or how you work, we’d love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.

Our Values

Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.

Respect - Be kind. See diversity as a strength. Be inclusive and collaborate.

Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity - Help others. Protect the environment. Make our communities more resilient.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: Hybrid remote in Benchill, M2 3GR

Reference ID: UK000591
Expected start date: 27/03/2023