Part Time Customer Services Executive
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Position Overview & Specifications
Part Time Customer Service Executive
Location – Ashford
Temp to Perm £12 per hour DOE
One of our prestigious clients based in Ashford are offering a fantastic opportunity on a part time basis and are looking for a Customer Service Executive.
They are looking someone who can work with the clients both domestic and commercial, to a high professional and personable standard and who can work in a small team where customer care is at the heart of everything they do.
The role is being offered initially on a 12 week temporary basis, leading to a permanent position thereafter.
There is some flexibility in terms of the number of days worked so this can be either 3 or 4 days per week, to suit.
Free on site parking in Ashford.
Job Requirements:
Reporting to the Customer Services Manager and will involve processing orders, handling incoming enquiries from existing clients and generally providing telephone support to customers.
There is no hard sales involved in this role, but there is an opportunity for personal development, so ideal for someone looking to progress their career.
You must be able to drive as the location is not easily accessible using public transport.
Skills required:
· A strong desire to contribute to the team
· Familiarity with CRM software
· A genuine passion for customers and for delivering the best possible service
· Strong written and verbal communication skills
· Proficient typing and computer navigation skills
· Ability to prioritize, delegate, and manage time effectively.
· A collaborative approach to problem solving and decision making.
Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.
Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website
Job Type: Part-time
Part-time hours: 20-25 per week
Salary: £12.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Tenterden: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
Reference ID: KG6008
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Part Time Customer Services Executive roles across RSFL's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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