Band 2 - Desktop Support Engineer
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Position Overview & Specifications
Our company seeking a Desktop Support to join their award winning and growing team at London Office. Despite our success, we've never lost the mindset of a start-up because we realize it is precisely these values – technological excellence, creativity, innovation, initiative, team work, meritocracy -that make us who we are: the world leader in information infrastructure. We support our staff growth to the leading edge of technology and research, and our work is never boring.
Essential Duties and Responsibilities:
This role is client facing so strong stakeholder skills are needed
a. Possess strong communication skills in English.
a. Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported.
a. Act as a primary interface to the Customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues.
a. Be able to provide concierge services as required. Concierge services include,
i.providing friendly and professional meet and greet.
i.setting expectation with the customer
i.managing the customer's interaction during their entire experience at the Tech bar.
a. Provide information on customer products and services.
a. Windows 10, Windows 11 and desirable to have MacOS experience.
a. Software installation/troubleshooting
a. Mobile device support (iOS/iPhone/iPad) – excluding warranty hardware repair.
a. Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android)
a. Act as a primary interface to the Customer, for leading and liaising with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues raised.
a. PC hardware repair
a. PC Build
a. AV 'hands and eyes'
a. Networking 'hands and eyes'
1. General core competencies to be considered when hiring:
a. Customer focused – Customer is #1 Attitude
a. Professional and courteous
a. Problem solving attitude
a. Very good communication skills
a. Personal accountability for results
a. Detail oriented
a. Strong analytical and troubleshooting skills
a. High integrity
Required Skills and Experience
- Associate Degree in Computer Science or related field
- Professional demeanour
- UK Citizen /applicable to this job.
- Excellent communication skill
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: Up to £30,000.00 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
Ability to commute/relocate:
- Canary Wharf: reliably commute or plan to relocate before starting work (required)
Experience:
- Desktop Support: 2 years (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Band 2 - Desktop Support Engineer roles across RSP BUSINESS LIMITED's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
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