Skills and Solutions Advisor

We have an exciting opportunity for a new Team Member to join our small and collaborative IT Team at the RSPCA as an IT Solutions advisor. If you have strong interpersonal skills and enjoy helping people use technology better this could be the perfect role for you.You'll be acting as a vital point of contact to provide assistance to customers across the whole organisation requiring support, training and coaching using our core Google Workspace tools.

You'll be assisting by providing an internal IT consultancy service as well as training, coaching and customer engagement.

You will be learning about new capabilities of Google workspace ahead of their release and shaping communications to the whole organisation about how to get the best out of them. You will be one of the “Go To” experts helping people understand and adopt updated and new tools.

We're looking for an enthusiastic and proactive individual who is confident and curious about helping customers at all levels to utilise existing and new enterprise technologies to the full.

We are pleased to offer flexibility in this role being hybrid. What does that look like for me I hear you ask? ideally we'd like you to be able to work from our Horsham hub office approximately twice a month.

Here's some of the key work that you will be doing...

• Providing support to internal customers and users around technology adoption and exploitation answering those How do I?, Can I? questions.
• Organising and hosting IT induction sessions for new starters as well as refreshers and what's new sharing messaging.
• Ensure calls managed through our new help desk system are actioned appropriately within agreed time limits
• Provide efficient and customer centric service to the Society's users in line with the IT team values - Professional, Relevant, Aligned, Responsive, Entrusted and Preferred.
• Develop and document advanced, re-usable configurations and solutions to meet customer requirements and improve their efficiency.
• Act as a project resource when necessary, particularly where projects have a relationship with core enterprise technologies. Providing specialist skills, insight and experience.
• Deliver targeted, planned and structured coaching/training. Delivered virtually or in person to individuals or groups. In some cases at Horsham and other sites across England and Wales.

What we are looking for in you...

• Comprehensive experience using and knowledge of office automation technologies and enterprise communication and collaboration tools, especially Google Workspace.
• Experience of solving business problems through the application and exploitation of enterprise technologies
• Experience of assessing, testing and learning new technology solutions to solve problems and meet requirements.
• Experience of delivering training / coaching sessions or workshops to groups of various sizes
• Excellent communication skills; explaining technical details to non-technical customers at all levels
• Ability and willingness to develop software knowledge to an advanced level - this is great team to join for development and progression in the business
• Ability to undertake occasional travel to regional training locations and undertake overnight stays

Does this sound like a great match of your skills? If so we'd love to hear from you!

Our Values

* We are compassionate * We are inspirational * We are committed * We are expert * We act with integrity *

Why work for the RSPCA?

It's an exciting time to join us in the decade of our bicentenary as we focus on our Strategy to 2030. The RSPCA works 365 days a year, rescuing all animals of all types from abuse, neglect, and injury.

Benefits:

• Great Annual Leave benefits - 25 days annual leave on entry rising after 5 years
• Additional Society day around Christmas.
• Generous pension scheme
• Associated life assurance and group income protection scheme
• Access to private healthcare scheme
• Employee assistance programme.
• Flexibility in Hours - We understand the importance of work-life balance
• Family friendly policies
• Dog friendly offices!

We review applications as they are received, so early submissions are highly encouraged. We reserve the right to close this advert once sufficient applications have been screened and progressed.

All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.

We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all of our people will help achieve that purpose and our mission more effectively. We actively encourage and seek applications from a wide diversity of candidates and in particular welcome applications from minority ethnic, black, and candidates with disabilities, who are currently under-represented at the RSPCA.

Please note we are not accepting unsolicited CVs from agencies or seeking support for this opportunity.

Ending cruelty, promoting kindness and alleviating suffering to animals.

Job Types: Full-time, Permanent

Salary: £27,400.00-£32,236.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Life insurance
• Sick pay
• Work from home

Work Location: Hybrid remote in Horsham

Application deadline: 29/06/2023