Customer Service Executive
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
RunThrough is the UK’s leading running event organiser and inclusive running community. For 10 years, we have been working towards our mission to inspire and build a more active nation through running and putting on thousands of events for nearly one million runners.
Our community tread the roads and trails of some of the country’s most beautiful and iconic venues, as well as some of the most unique running experiences available anywhere as we deliver 200+ events a year. From 5ks to Ultra Marathons, theme parks to National Parks, RunThrough has something for everyone.
We are a tight-knit, collaborative team of enthusiastic, fun and hard-working people across our three locations in Surrey, Manchester and Loughborough.
Job Description: Working directly with our communications team to ensure all our entrants are effectively communicated with via emails and social media over the weekend period from Saturday to Monday.
Responsibilities:
- Assist and ensure efficient responses to all incoming enquiries through emails and social media from Saturday to Monday
- Enable and facilitate event Group Bookings
- Efficiently and accurately manage race entry data
- Establish and maintain mutually beneficial relationships with the running community and corporate clients
- Continually seek out opportunities to enhance the RunThrough brand and reputation
Essential skills and knowledge:
- A friendly and personable disposition
- Strong team player with a can-do attitude and approach
- Excellent spelling and grammar skills
- Previous customer service experience
- Proactive approach
Desirable:
- A passion for health, fitness and sport
- Experience working in mass participation sport
- Experience working with wordpress websites and sprout social
Location: Remote, Hybrid working.
Hours required: Saturday to Monday, 8 hours a day. Overtime opportunities available.
Pay: £12ph
Length of term: 3 month probationary period, flexibility to be extended to 6 months.
Job Types: Part-time, Permanent
Salary: £12.00 per hour
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Every weekend
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
Education:
- A-Level or equivalent (preferred)
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Executive roles across RunThrough Events's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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