Visitor Services Assistant
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Position Overview & Specifications
Visitor Services Assistant
Somerset Rural Life Museum
Location: Somerset Rural Life Museum, Glastonbury
Salary: £21,029
Permanent
We are seeking a full-time Visitor Services Assistant to join our team, delivering a first-class visitor experience at the Somerset Rural Life Museum in Glastonbury. The Museum re-opened in 2017 following a £2.4 million re-development which has created new learning and visitor facilities and refurbished gallery displays throughout the site.
Working with the Museums Operations Manager and Museum Manager, the post holder will be responsible for providing the highest standards of customer care – welcoming visitors to the museum, assisting with the security, maintenance and cleanliness of the site, assisting with events and helping with the museum shop.
A basic awareness of health and safety and premises issues is required, and you must be confident and comfortable with using computers and other technical equipment (e.g. tills). You should also have a genuine enthusiasm about Somerset’s history and heritage, and be keen to share this to inform and inspire our visitors.
Maximum flexibility, and the ability to work additional hours/overtime, sometimes at short notice, is essential.
The South West Heritage Trust is a charity which delivers a broad range of heritage services across Somerset and Devon. We are a growing organisation, founded on services that were previously delivered by Somerset and Devon County Councils. With a turnover exceeding £3 million, we manage and run three museums (including the Museum of Somerset), two Archives and Local Studies services and look after the historic environment in Somerset.
The job will be based at Somerset Rural Life Museum, Abbey Farm, Chilkwell Street, Glastonbury BA6 8DB.
For an informal discussion about the role, please contact Susie Simmons or Sue Leask on 01458 831197.
For details of how to apply, please visit the Jobs page of our website: https://www.swheritage.org.uk/vacanciesto download the full job details and an application form. CVs are not accepted for this position.
Closing date: 9am Monday 17th April 2023
Proposed interview date: Tuesday 25th April 2023
Job Types: Full-time, Permanent
Salary: £21,029.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
Application deadline: 20/03/2023
Reference ID: VSAZERO
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Visitor Services Assistant roles across Rural Life Museum Glastonbury's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,029 - £21,029 bracket, including retirement vesting and health parity.
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