Customer Service
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
*TEMPORARY ROLE*
£12.00/hour
Leicester – LE2 7QJ
Customer Advisor role
Flexible to shift work as shifts can vary – 40 hours per week.
Day to day – handling customer queries over works being carried out or works to be carried out, as well as handling complaints when required.
Call centre experience is desirable & complaint handing experience is essential.
You should have good experience with Microsoft Office, including Word and Excel; you will be manually inputting data to an excel sheet. You will also be processing information on several systems, so you should be comfortable with operating systems for data entry and similar.
Shifts - 40 hours per week
8am-4:30pm Mon – Fri, once every 3 weeks a late shift = 11:30am-8pm
9am-4pm Saturday - once every 3 weeks
Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 4 months
Salary: £12.00 per hour
Benefits:
- Casual dress
- Flexitime
- Free parking
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- Complaint Handling: 1 year (preferred)
Work Location: Hybrid remote in Leicester
Reference ID: RTG - Customer Advisor
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service roles across Russell Taylor Group Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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