Service Advisor/Administrator

We are looking for a highly driven and professional Service Advisor/ Administrator to join our busy aftersales department, offering the opportunity to work with some of most prestigious automotive brands in the world.

Are you looking for a unique opportunity to shine in a progressive business representing some of the world’s most iconic automotive brands?

We are currently looking to recruit an experienced motor trade Service Advisor. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.

Overview of role

With people at the core of our strategy we are discerning about whom we employ, we expect every colleague to have high levels of integrity, be passionate about their role and take ownership of their customers’ needs in line with our core values. We are looking for someone that has a desire to succeed, has outstanding communication and influencing skills and also possesses a proven track record of success.

Duties, Responsibilities & Person Specification

• Creating outstanding customer confidence in the aftersales service offered by the Rybrook Group by ensuring a professional performance and exceptional commitment to customer care.
• Facilitate the efficient operation of the Service department through the use of all available Aftersales departmental resources to maximise customer experience and profitability throughout all transactions.
• Ensuring there is growth and development of the business through providing core, value added and incremental aftersales products whilst upholding full Duty of Care to our customer’s vehicles at all times.
• Be an ambassador of the brand and Company at all times promoting the highest standard of courtesy and integrity when interacting with customers and members of the public.

Description

Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. You will be responsible for:

• Booking in vehicles.
• Greeting customers.
• Informing them of progress.
• Organising work authorisation.
• Liaising with the workshop and other internal departments.
• Carry out invoicing following repairs.
• Hours of work weekdays 8.30 – 17.30 (flexibility required).

Desired Skills and Experience:

• Previous experience in a Service Advisor role essential.
• Experience supervising a small team would be desirable.
• Have good mechanical awareness or understanding of cars and parts.
• Have previous experience within a sales environment.
• Full driving Licence.

In addition to receiving a competitive salary, you will also have access to a range of other benefits including, bonus scheme, vehicle purchase schemes and pension scheme.

Job Type: Full-time

Salary: Up to £30,000.00 per year

Benefits:

• Company pension
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Bristol: reliably commute or plan to relocate before starting work (required)

Experience:

• service advisor (required)

Work Location: In person

Reference ID: MYS2023spec