Out of Hours Call Handler

Safeguard is the UK's premier provider of call handling and customer support services exclusively to the new-build housing market. Based in Consett, County Durham, calls are taken from homeowners nationally who have an emergency defect out of hours.

Our highly trained agents determine the nature and priority of the issue and pass the information to designated contractors-plumbers, electricians etc

Vacancy details

We are looking to recruit call handlers to join this exciting operation, and have a range of permanent vacancies from a few hours to full time. Most positions will require working evenings and weekends on a flexible rota basis.

Essential skill

You will have excellent communication skills, be self-motivated, enthusiastic with an eye for detail, with the ability to prioritise your time effectively. You should enjoy solving problems along with the experience to be able to control conversations. You will be confident in your approach, being able to demonstrate effective listening and questioning skills, and have a natural ability to empathise with your customer .

Basic computer skills will be required and full training is provided.

In April the hourly rate will be increased to £11.00

Job Types: Part-time, Permanent
Part-time hours: 16 per week

Salary: £9.60 per hour

Benefits:

• On-site parking

Schedule:

• Weekend availability

COVID-19 considerations:
Temperatures are taken for everyone entering the building. Regular cleaning of desks and the office environment takes place

Experience:

• Customer Service: 1 year (preferred)

Work Location: One location

Reference ID: CHPT 23