Branch Operations Manager
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Position Overview & Specifications
Branch Operations Manager - Insurance reinstatement
You will be contracts managing a full range of reinstatement works in valuation ranging between 5k to £50k following fire, flood, escape of water or subsidence damage within domestic premises.
You must have experience in dealing with residential property claims, ideally up to £100k.
Job role and responsibilities
Help develop the team and identify and implement training needs
Ensure Client SLA’S are met and their standards are exceeded
Monitor and assist with ensuring a smooth and fast claim life journey
Ensure monthly targets are met along with customer satisfaction
Manage and review fleet and fuel usage
Managing reinstatement works from £5k-£50k
Surveying properties to diagnose defects / assess the damage & completing a report
Aiding pricing and estimating for tendered works
Attend prestart meetings, organise and manage trades & sub-contractors
Managing the project, ensuring timely completion and within margin
Ensuring Health & Safety checks & paperwork is complete
Aiding with interim payments, submit valuations and final accounts
A proven track record of surveying and assessing repairs on private domestic properties.
Experience in dealing with complex, high value insurance damage (fire, flood, escape of water, storm, subsidence etc.)
An excellent knowledge of trades and relevant costs within this industry and be able to understand/interpret and produce an accurate schedule of works
Experience of tendered works
Confidence in using various IT packages (Excel, Word, Outlook etc.) - training for the specific in-house systems will be provided.
Experience in managing a trades team on-site and multiple projects.
Job Type: Full-time
Salary: £45,000.00 per year
Benefits:
- Company car
Schedule:
- Monday to Friday
Application question(s):
- You must have a valid Full Driving Licence
Education:
- GCSE or equivalent (preferred)
Experience:
- Construction Contract Managers: 3 years (required)
- Driving: 2 years (required)
Work Location: In person
Reference ID: Operations Manager
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Branch Operations Manager roles across Saints Reconstruction Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £45,000 - £45,000 bracket, including retirement vesting and health parity.
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