Customer Reservations Advisor - Service Bookings
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Position Overview & Specifications
Are you a confident, considerate and patient person? Do you enjoy getting into the detail of a problem in order to find a solution, and in doing so, actually help someone?
Sandal Huddersfield has an opening for a Customer Reservations Advisor, ideally suited to someone who is outgoing, follows procedures and thrives in an environment where providing exceptional customer service is the number one priority.
As a member of our small professional team, you will be responsible for:
- Supporting predominately the Aftersales team with inbound and outbound service and repair request calls to our customers
- Effective enquiry management
- Cleansing and updating the database, accurately recording customer information
- Identifying prospect and sales opportunities for the Service team
Your customer advisor experience should be comprehensive, ideally telephone based, but not necessarily in the motor industry, although an understanding would be a definite advantage.
This role reports to the Customer Reservations Controller, and involves working closely with both our Huddersfield and Wakefield Aftersales teams to ensure our business potential is maximised and we exceed our customers’ expectations.
We offer an attractive salary with an OTE of £25,000 per annum, annual leave entitlement that increases with your length of service and excellent working conditions.
This is a full time position which will include working Saturdays on a rota basis (normally one in four) with a day off during that week. The hours of work will be 8.00 am to 5.30 pm (early shift) or 8.30 am to 6.00 pm (late shift) with an hour unpaid lunch break, and 8.00 am to 5.00 pm on Saturday.
To apply, please forward a copy of your CV.
We would kindly ask that you refrain from applying if you do not have experience within a call centre environment and/or the motor trade. Previous recent applicants need not apply - thank you.
Job Types: Full-time, Permanent
Salary: Up to £25,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Experience:
- Call centre: 2 years (required)
- motor trade: 1 year (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Reservations Advisor - Service Bookings roles across Sandal BMW's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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