Customer Service Advisor - Welcome Team - Part time
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Position Overview & Specifications
We have an opportunity on our busy Welcome Team, based at Stapleford.
The successful candidate will work on our busy switchboard team, acting as the first point of call for all calls coming in to the Sandicliffe Group.
You will have the ability to handle a high volume of calls, multi-task and remain focused, the last call of the day should be as good as the first.
Communication must be efficient and friendly at all times.
The ideal candidate:
- Customer Service experience either via the phone or face to face in any industry
- Maths and English GCSEs or equivalent would be desirable however experience will also be a consideration
- Attention to detail
- Customer focused
- PC literate
- Ability to multi-task is essential
- Positive outlook and working attitude
The successful candidate must be available to work 24 hours per week, covering the following hours:
Monday 8am - 5pm
Thursday & Friday 9am - 6pm
Saturdays - occasional on a rota as and when required
Based at our Stapleford branch, 127 Nottingham Road, Stapleford, NG9 8AU
Why Sandicliffe?
Sandicliffe is a multi-award winning family business with strong values, that has been thriving since 1948, that’s over 75 years of serving the East Midlands. We have approximately 450 colleagues and a turnover of over £300 million. Benefits available to our colleagues in addition to generous salary packages include:
. Colleague discounts on new and used vehicle purchases, parts and servicing
- Sandicliffe Star reward and recognition awards
- Access to Sandicliffe’s discount shopping portal with many high street retailers
- Charity fun days and activities
- Long Service recognition including additional holiday entitlement
- Car sales referral bonus
- Monthly newsletter communications, to keep you updated on company activity
If this sounds like you, click ‘Apply’ to submit your application.
Job Type: Permanent
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Motor Vehicle Dealers
Based on transatlantic hiring benchmarks for Customer Service Advisor - Welcome Team - Part time roles across Sandicliffe's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Motor Vehicle Dealers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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