Fraud Operations Team Leader | S2 | Fraud Operations | Milton Keynes

WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

This is an excellent opportunity to join our Fraud Operations team. As Team Leader you’ll manage a great team, enabling them to efficiently manage fraud risk.

You’ll lead and support your direct reports – helping them to provide, develop and implement compliance processes and minimise financial loss to the company.

If you’re someone who’s performed a similar role already, this is the perfect opportunity to develop your career in a growing business area.

The difference you’ll make.

• Leading a team focused on delivering high performance by ensuring the team are consistently adhering to people management processes
• Monitoring the quality of investigations, ensuring investigators decisions are made using correct risk-based approach, and that rationale for decisions are correctly recorded
• Ensuring regular coaching sessions are conducted as part of the monthly engagement with your team as well and ensuring regular feedback is documented where applicable
• Supporting the drive of new investigations, research and implementation of new approaches, techniques, and processes across the operation to improve SLA’s as well as the customer journey
• Performing operational activities focused at delivering customer service within procedural guidelines to ensure customer satisfaction
• Developing a culture, throughout the team, for constant challenge and innovation, assessing and evaluating new initiatives and highlighting to senior management team

What you’ll bring.

• Proven leadership and coaching skills, with recent experience managing and developing a team
• Sound working knowledge of Fraud Investigation skills and techniques, with experience in monitoring, identification and investigation of fraudulent transactions and wider trends
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• Excellent written and oral communications skills which include report writing skills
• In depth system and regulatory knowledge, with ability to analyse data and identify system issues and report them
• Familiarity with the Fraud departmental and Santander company-wide procedures, policies and guidelines

What else you need to know.

This is a permanent position, which will work a 35 hour per week rotational shift pattern Monday – Friday 9am – 5pm.

This role will be predominantly based from home, however you’ll be expected to go into the office on a weekly basis as per business requirements. You must therefore be able to commute into the head office in Milton Keynes.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Eligible for a discretionary performance-related annual bonus
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander’s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.