2023 Global Technology Apprenticeship Programme - IT Communication Technician

Who we're looking for

If you are a school-leaver interested in the world of Technology and considering an alternative option to going to university, or you are just looking to take a different approach to your career and would like to gain a qualification in Technology, our 2 year Global Technology Apprenticeship Programme will give you the right opportunity to take the first step in setting yourself up for a great career with a reputable company and earn while you learn.

As a Schroders Global Technology Apprentice, you will spend 20% of your time working towards achieving an accredited professional qualification and the rest of your time will be spent working with our highly experienced team who are ready to support you in gaining the right skills and the confidence you need to build your technical expertise.

About Schroders

Schroders is a global investment manager which helps institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

Our purpose is to provide excellent investment performance to our clients through active management. By serving clients, we serve wider society. Channelling capital into sustainable and durable businesses accelerates positive change in the world. Funding the future is a privilege: we use it wisely and responsibly.

We employ over 5700 talented people worldwide operating in 37 different locations across Europe, the Americas, Asia, Africa and the Middle East, close to the markets in which we invest and close to our clients.

Schroders has developed under stable ownership for over 200 years and long-term thinking governs our approach to investing, building client relationships and growing our business

The base

We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre and we have everything we need to work flexibly.

Investment20/20

You will join as part of the Investment20/20 programme, you will have opportunities to meet and network with trainees across the industry and participate in training, socials and insight events.

The Team

Global Technology spans across the entire business and is made up of several teams and divisions distributed across Schroders' global offices, with our Technology hubs in London, Luxembourg, New York, Singapore and Zurich.

IT Service Desk – Tech Bar

The Schroders Service Desk/Tech bar head up the front lines of the IT Service teams. Our goal is to provide excellent customer service and quick responses to our users.

To achieve this goal we have hired people who have great interpersonal skills, implemented new modern tools and follow a shift left mentality which allows us to automate as much as possible.

We support our users by developing, rolling out and maintaining our systems and processes, using cutting-edge software and hardware.

What you'll do

As a Service Desk/Tech Bar Apprentice, you will spend 20% of your time working towards achieving the ITILV4 qualification; the rest of your time will be spent working with your team and gaining the skills you need to build your expertise. Some of the tasks and projects you'll be involved in are:

• Gaining hands-on experience with monitoring our IT network infrastructure using different tools and technologies and understanding how an IT service desk/Tech Bar operates in a business like Schroders
• Working with a variety of people from across IT Services including Network, Security, Storage, Servers, and Applications on end to end projects
• Take responsibility for your very own Business Project on an area you're passionate about and personalised to your career goals
• Providing excellent customer service to users and clients
• Learning from highly experienced members of staff, and gaining the experience and knowledge required to become a great service desk technician
• You will learn how to resolve any incident that is raised by a user

The knowledge, experience and qualifications you need

• You must be 18 years old by 4 September to apply for the 2023 intake
• You must have gained A-levels (or equivalent) in any subjects – no minimum UCAS point required

Recruitment process

• Online application form and CV
• Online assessments
• Online video interview
• Assessment centre

Please note we recruit on a rolling basis so recommend you apply early.

Please only apply for one school leaver role (either an apprenticeship or trainee role)

We're looking for the best, whoever they are

Diversity is at the heart of our culture. We strive to ensure inclusion at every level, to ensure that our actions match our words, and that our culture of belonging defines how we do business. We are an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.

If you think you may require disability-related adjustments at any stage of the recruitment process, please contact adjustments@employ-ability.org.uk our disability partner EmployAbility (employ-ability.org.uk) for a confidential discussion and advice.

Start date: Monday 4 September 2023