Customer Experience Team

We have the opportunity for Full Time staff to join our Customer Experience Team at our Head Office in Livingston. The schuh Customer Experience Department is a fast paced environment where the customer always comes first. As a company we lead the way with our customer service effort and believe this is what sets us apart from others. So if this is something you are interested in we want to hear from you! Full training will be provided. The Customer Experience Department is open 7 days a week. Current opening hours are; Monday to Friday 8am to 8pm / Saturday 9.30-5 / Sunday 10.30-5 (Opening hours will be extended at busier times of the year) Full Time hours are 37.5 hours per week. The working week is 5 days from 7, including some evening and weekend hours. The position will consist of both remote and office based working therefore candidates must be able to travel to our Livingston Head Office. The Person:

• We're looking for people with positivity, enthusiasm and a passion for great customer service.
• We need people to work and communicate effectively as part of a team.
• We are always looking for confident and hardworking individuals.
• Genuine and honest people will excel with us.

The Role:

• Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality.
• Great opportunities for career development.

You will be expected to:

• Effectively engage with customers via video and text chat services.
• Deal with service related queries through various social media platforms.
• Deal efficiently and professionally with customers via phone and email.
• Help our high street stores with any problems or queries.

About the location

Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.